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Assurant selects Shift Technology’s claims fraud detection solution

Published 17 July 2018

US-based Assurant has selected Shift Technology’s FORCE claims fraud detection solution to better mitigate fraud and subrogation losses as first steps towards claims automation.

Assurant’s internal innovation team knew the exploration of artificial intelligence (AI) was going to be key, and that an ideal use case for the technology was in claims and fraud. As part of its ongoing effort to stay at the forefront of fraud mitigation, Assurant selected Shift’s FORCE for implementation with the goal of applying the fraud detection solution across all Assurant P&C lines of business.

Assurant growth strategy and innovation senior vice president Eduardo Arthur said: “We evaluated several options and concluded the FORCE solution best fit our needs. Shift’s robust learning model and ability to detect and adapt to new fraud patterns will help us align to ongoing changes in the market.”

The implementation project is already underway with a four-month plan to setup FORCE for Assurant’s specific needs, with an anticipated easy transition to production use. The joint implementation team includes Assurant talent from the Special Investigation Unit, IT and the Innovation teams, combined with the experience and expertise of the Shift team.

Assurant Arthur said: “Our goal is to continue to innovate to best serve our customers. We see leveraging AI for fraud detection as the first step in introducing more automation to the claims process, including real-time straight through processing for non-suspicious claims to fast track payouts.

“While our initial focus is on fraud detection, we will also be looking to use FORCE to help identify subrogation opportunities and increase our subrogation rate.”

Shift Technology CEO and co-founder Jeremy Jawish said: “The US insurance market is a strategic region for Shift Technology, making Assurant’s decision especially gratifying. We appreciate the confidence in our solution, our reputation, and our people, and we look forward to strong collaboration to ensure we meet and exceed Assurant’s business goals for both fraud detection and subrogation. We are also excited about Assurant’s longer term goals to maximize the use of AI and data in the claims process for full automation of certain claims in the future.”

Source: Company Press Release